Bilingual Senior HR Services Analyst - Client Support

Auxis; Colorado; On-site; USD 55,000 - 75,000; Full time

Job summary

Auxis, a Grant Thornton US company, seeks a Sr. HR Services Analyst to deliver exceptional business and customer service support to a key client. You will be the first point of contact across multiple channels, resolving inquiries and maintaining accurate documentation.

Ideal candidates have 2–3 years in customer service, strong English/Spanish skills, and solid MS Office proficiency, with familiarity in HRIS and ticketing systems. Confidentiality and adaptability are essential.

Qualifications

• Proven experience in customer service/call center environment.
• English/Spanish bilingual with high proficiency in oral and written communication (C1+).
• Proficient in MS Office; familiarity with HRIS and ticketing systems helpful.

Responsibilities

• Provide first-contact resolution for inquiries via phone, email, chat, and text.
• Handle high-volume inbound calls professionally and efficiently.
• Follow escalation protocols and document interactions per guidelines.
• Support clients and worksite employees with information and portal navigation.

Skills

Bilingual English/Spanish

Customer service

MS Office

HRIS

Ticketing systems

Strong communication

Education

High school diploma

Tools

HRIS

Ticketing Systems

MS Office Suite

Job description

Auxis, a Grant Thornton US company, seeks a Sr. HR Services Analyst to deliver exceptional business and customer service support to a key client. You will be the first point of contact across multiple channels, resolving inquiries and maintaining accurate documentation.

Ideal candidates have 2–3 years in customer service, strong English/Spanish skills, and solid MS Office proficiency, with familiarity in HRIS and ticketing systems. Confidentiality and adaptability are essential.