Bilingual Spanish/English Remote Customer Care Specialist

Assurant; United States; Remote; USD 22,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Paid time off

Tuition reimbursement

Comprehensive virtual training

Job summary

Assurant is seeking a Remote Customer Care Representative to handle inbound calls and emails in English and Spanish, delivering empathetic and proactive support. The role offers full-time hours with evening/weekend shifts, and benefits from day one, including medical coverage and tuition reimbursement.

Strong internet and a quiet home office are required, with potential for growth and training. Salary ranges are posted and the company emphasizes a WOW customer experience, flexible schedules, and

Qualifications

• Bilingual fluency in Spanish and English is required.
• High school diploma or GED is required.
• Customer service experience (call center, insurance, or banking) preferred.
• Strong communication, listening, and problem-solving skills are essential.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup required.

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call—customers should hear your smile!

Skills

Bilingual (English/Spanish)

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Assurant is seeking a Remote Customer Care Representative to handle inbound calls and emails in English and Spanish, delivering empathetic and proactive support. The role offers full-time hours with evening/weekend shifts, and benefits from day one, including medical coverage and tuition reimbursement.

Strong internet and a quiet home office are required, with potential for growth and training. Salary ranges are posted and the company emphasizes a WOW customer experience, flexible schedules, and