Remote Customer Care Specialist — Growth & Benefits

Assurant; United States; A distancia; USD 21.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits from Day One – Medical, dent/

Paid Time Off – Including holidays

Career Growth – Tuition reimbursement

Comprehensive Training – Paid virtual

Descripción de la vacante

Assurant is seeking a Remote Customer Care Representative to handle inbound calls and emails with empathy, resolve issues, and provide proactive solutions. This full-time role involves shift variations including evenings and weekends, with competitive pay plus night/weekend differentials.

Minimum requirements include a high school diploma or GED and strong communication and problem-solving skills. A reliable home office setup and high-speed internet are required.

Formación

• High school diploma or GED.
• Customer service experience (call center, insurance, or banking preferred).
• Strong communication, listening, and problem-solving skills.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps down / 6 Mbps up).
• Quiet, distraction-free home office setup.

Responsabilidades

• Handle inbound customer calls and/or e-mails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a WOW experience on every call—customers should hear your smile!

Conocimientos

Customer service

Communication

Multitasking

Internet reliability

Educación

High school diploma or GED

Descripción del empleo

Assurant is seeking a Remote Customer Care Representative to handle inbound calls and emails with empathy, resolve issues, and provide proactive solutions. This full-time role involves shift variations including evenings and weekends, with competitive pay plus night/weekend differentials.

Minimum requirements include a high school diploma or GED and strong communication and problem-solving skills. A reliable home office setup and high-speed internet are required.