Bilingual (Spanish & English) Insurance Customer Service Representative

The Mosimann Agency; Albuquerque (NM); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

PTO

Health Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Job summary

The Mosimann Agency in Albuquerque, NM, seeks a bilingual Insurance Customer Service Associate fluent in Spanish and English to join our fast-growing team.

You will assist clients with auto, home and other personal lines, manage records in the CRM, handle inquiries and updates, and contribute to service excellence in a collaborative, community-focused environment.

Qualifications

• Licensed in Personal Lines (NM P&C) or active NM license.
• Fluent in Spanish and English, written and spoken.
• 1+ years in insurance customer service (personal lines preferred).

Responsibilities

• Provide bilingual customer service in Spanish and English.
• Help clients with inquiries, claims, coverage options, and policy changes.
• Update client records and use CRM to manage workflow.
• Collaborate to improve processes and stay updated on regulations and product offerings.
• Educate clients and protect their interests.

Skills

Fluent Spanish

Strong English communication

Organized

Customer service

Problem-solving

Tools

CRM systems

MS Office

Job description

Job Description

The Role:

Are you fluent in Spanish and English, licensed in Personal Lines, and passionate about helping customers protect what matters most? Join our high-performing team at The Mosimann Agency a nationally-ranked top 3% Allstate agency where your bilingual skills will be one of your greatest assets.

Why Join Us:

Be part of a fast-growing, elite team with a family culture: we support each other, celebrate wins, and care about the community.

Monday-Friday schedule with evenings off so you can enjoy life in Albuquerque.

Hands-on training and career growth opportunities: many of our team members have advanced from CSR to team lead.

Comprehensive benefits: PTO, health insurance, retirement plan, and bonus potential.

Serve the local Hispanic/Latino community: youll be the friendly, trusted voice helping Spanish-speaking clients with auto, home, life and other personal lines.

What Youll Do:

Provide exceptional customer service in both Spanish and English answer client inquiries, assist with claims, coverage options and policy changes.

Manage and update client records, use our CRM effectively and prioritize workflow in a dynamic agency environment.

Collaborate with our team to continuously improve processes, stay current on regulatory changes and product offerings.

Represent our agency's commitment to educating and protecting our fellow New Mexicans.

What You Bring:

Fluent Spanish (spoken and written) and strong English communication skills.

Valid New Mexico Personal Lines license or Active NM P&C License

1+ years experience in insurance customer service (personal lines preferred).

Organized, efficient, client-centric, able to juggle multiple tasks and prioritize effectively.

Comfortable using CRM systems and basic computer applications.

Ready to take your bilingual customer-service and insurance-career to the next level?

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Evenings Off

Responsibilities

Customer Interaction: Respond promptly to customer inquiries and offer friendly, professional customer service.

Policy Assistance: Assist clients with policy questions, including claims, coverage options, and adjustments.

Problem Resolution: Address and resolve customer concerns with a positive and proactive approach.

Record Management: Efficiently manage and update customer records, ensuring accuracy and confidentiality.

Team Collaboration: Work closely with team members to share insights and develop strategies to improve service delivery.

Continuous Improvement: Stay informed about industry changes, regulatory requirements, and product offerings to better assist clients.

Requirements

• Active New Mexico P&C or personal lines license
• Fluent Spanish Speaker
• Previous office administrative experience

Communication Skills: Excellent verbal and written communication skills are essential for interacting with clients and team members.

Representante de Servicio al Cliente – Bilingüe (Español/Inglés)

Problem-Solving: Ability to effectively resolve client inquiries and issues with a positive, solutions-oriented approach.

Customer-Centric: Passionate about delivering exceptional customer service and exceeding client expectations.

Organization: Strong ability to handle multiple tasks and effectively prioritize work in a dynamic environment.

Technology: Proficient in using CRM systems and computer applications relevant to insurance operations.