Bilingual Customer Service Representative

The Main Street Independent Insurance Agencies, Inc.; Colorado Springs (CO); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

Main Street Independent Insurance Agencies, Inc. in Pueblo, CO is seeking a full-time bilingual Customer Service Representative.

You will respond to English and Spanish inquiries, provide policy information, assist with billing, coverage questions, and claim guidance. Daily tasks include answering calls and emails, documenting interactions in the agency management system, and supporting agents with policy changes and renewals.

Qualifications

• Bilingual communication skills in English and Spanish, spoken and written.
• Customer service and client support skills, with active listening and problem-solving.
• Insurance knowledge and willingness to learn.
• Proficiency with computers, CRM or agency management systems, and standard office software.
• Ability to work in a hybrid environment, manage time, and stay organized.
• High reliability, integrity, and attention to detail with confidential information.
• Prior experience with P&C insurance is required.
• High school diploma or equivalent and a P&C license are required.

Responsibilities

• Answer phone calls and emails in English and Spanish, document interactions in the agency management system.
• Provide policy information, billing support, coverage questions, and claim guidance.
• Support agents with policy changes, renewals, and related tasks.
• Maintain professionalism and superior customer care across all communications.

Skills

Bilingual

Customer service

Insurance knowledge

CRM software

Hybrid work

Attention to detail

P&C experience

Education

High school diploma or equivalent

Property & Casualty license

Tools

CRM software

Job description

Company Description

Main Street Independent Insurance Agencies, Inc., founded in 2011, provides quality protection for individuals, families, and businesses across Texas, Colorado, and Arizona. The agency focuses on superior customer service, competitive rates, and a clear understanding of each customer’s coverage needs. Main Street offers comprehensive Auto, Home, Business Insurance solutions designed to safeguard clients now and in the future. The team evaluates each client’s specific situation, matches them with reliable insurance carriers, and ensures fast, fair claims service. Guided by its mission and vision, the agency strives to be the preferred insurance choice in the communities it serves through strong product knowledge and dedicated customer support.

Role Description

This is a full-time, hybrid Bilingual Customer Service Representative role based in Pueblo CO, with possible work-from-home flexibility. The representative will respond to customer inquiries in English and Spanish, provide policy information, and assist clients with billing, coverage questions, and claim guidance. Daily responsibilities include answering phone calls and emails, documenting interactions in the agency management system, and following up to ensure timely resolution of customer issues. The role also involves supporting agents with policy changes, renewal reminders, and the like, while maintaining a high standard of professionalism and customer care. The representative will collaborate with team members, follow established procedures, and contribute to an efficient and supportive service environment.

Qualifications

• Strong bilingual communication skills (spoken and written), including the ability to explain insurance concepts clearly and professionally.
• Customer service and client support skills, including active listening, problem-solving, and maintaining a positive, service-oriented attitude.
• Insurance knowledge with a willingness to learn.
• Proficiency with computers, CRM or agency management systems, and standard office software (e.g., email, word processing, data entry).
• Ability to work in a hybrid environment, manage time effectively, and stay organized with multiple tasks and priorities.
• High level of reliability, integrity, and attention to detail when handling confidential client information.
• Prior experience with P&C insurance is required.
• High school diploma or equivalent required as well as a property and casualty insurance license.