Bilingual Spanish/English Insurance Customer Service Representatives

Kimenker Insurance Agency Inc.-Allstate Agency; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

401K

Job summary

Kimenker Insurance Agency Inc.-Allstate Agency in Las Vegas seeks a bilingual insurance representative. You will assist Spanish- and English-speaking policyholders with coverage, billing, and claims, translate policy details, and provide friendly, clear guidance.

The role emphasizes not only policy reviews and accurate record-keeping but also proactive client outreach and collaboration with the office team to ensure high-quality, trustworthy service. A valid Nevada license is required.

Qualifications

• Fluency in both Spanish and English, both spoken and written.
• Valid Nevada Property & Casualty Insurance License.
• Previous experience in an insurance agency or customer-facing financial role.
• Strong comfort level with computer systems and navigating multiple software applications.

Responsibilities

• Engage with Spanish and English-speaking policyholders to address questions regarding coverage, billing, or claims.
• Review existing insurance policies to ensure clients have the protection that fits their life circumstances.
• Document all customer interactions accurately within agency systems to maintain clear records.
• Reach out to existing clients to share updates about their policies or discuss opportunities to better serve their needs.
• Collaborate with the team to ensure every client feels heard and supported.
• Maintain an upbeat, solution-oriented mindset to foster trust and long-term loyalty.

Skills

Bilingual Spanish & English

Tech-savvy

Education

High school diploma or equivalent

Nevada Property & Casualty Insurance License

Job description

Job Description

At Kimenker Insurance Agency Inc.-Allstate Agency, we believe that insurance is more than just a piece of paper; it is about providing peace of mind to the families and neighbors we serve throughout Las Vegas. Our office is a warm, collaborative environment where every voice matters, and we are looking for a bilingual representative who shares our passion for genuine connection. You will be the friendly face and helpful voice for our diverse community, translating complex policy details into clear, understandable advice. We don't believe in high-pressure tactics; instead, we focus on building lasting relationships based on honesty and care. If you enjoy solving problems, take pride in helping others, and want to work in an environment where your contributions are truly valued, you will fit right in here. We are eager to welcome someone who wants to grow with us, learn the ins and outs of the business, and help us continue to make a meaningful difference for our policyholders every single day. We can't wait to meet you.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• 401K

Responsibilities

Engage with Spanish and English-speaking policyholders to address questions regarding your coverage, billing, or claims.

Review existing insurance policies to ensure our clients have the protection that fits their current life circumstances.

Document all customer interactions accurately within our agency systems to maintain clear and helpful records.

Reach out to existing clients to share updates about their policies or discuss opportunities to better serve their needs.

Collaborate with the rest of our office team to ensure every client walks away feeling heard and supported.

Maintain an upbeat, solution-oriented mindset during every interaction to foster trust and long-term loyalty.

Requirements

Fluency in both Spanish and English, both spoken and written.

Valid Nevada Property & Casualty Insurance License.

Previous experience working in an insurance agency or customer-facing financial role.

Strong comfort level with computer systems and navigating multiple software applications simultaneously.

High school diploma or equivalent.

Exceptional problem-solving skills and a genuine desire to help others.

Notary Public commission is a nice-to-have but not required.