Bilingual Customer Service & Sales Insurance Representative

Allstate Insurance Agency - Jose Hernandez; Burbank (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

Allstate - Hernandez Insurance Agency in Burbank, IL is seeking a bilingual Insurance Customer Service & Sales Representative to assist customers in English and Spanish, providing friendly service and guiding them through policy options.

You will handle inquiries, changes, and claims, recommend products, and keep accurate records while collaborating with the team to reach sales targets. A valid license or plan to obtain one within 90 days is required.

Qualifications

• Bilingual in English and Spanish required.
• Strong communication and interpersonal skills.
• Experience in customer service or sales is preferred but not required.

Responsibilities

• Provide outstanding customer service and support to clients in both English and Spanish.
• Assist customers with policy inquiries, changes, and claims processing.
• Identify customer needs and recommend appropriate insurance products.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve sales targets and improve customer satisfaction.
• Participate in training and development opportunities to enhance skills.

Skills

Bilingual English/Spanish

Communication skills

Customer service orientation

Sales mindset

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

About the Role:

Join our dynamic team at Allstate - Hernandez Insurance Agency as a Bilingual Insurance Customer Service & Sales Representative! This exciting role offers the opportunity to assist customers in both English and Spanish, providing exceptional service while helping them navigate their insurance needs.

Responsibilities:

• Provide outstanding customer service and support to clients in both English and Spanish.
• Assist customers with policy inquiries, changes, and claims processing.
• Identify customer needs and recommend appropriate insurance products.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve sales targets and improve customer satisfaction.
• Participate in training and development opportunities to enhance skills.

Requirements:

• Bilingual proficiency in English and Spanish is required.
• Previous experience in customer service or sales, preferably in the insurance industry, but not a must.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Positive attitude and a passion for helping others.
• Valid insurance license or willingness to obtain one within 90 days of hire.

About Us:

Allstate - Hernandez Insurance Agency has been serving the Burbank community for almost a decade, providing reliable insurance solutions tailored to our customers' needs. Our clients appreciate our personalized service and commitment to their peace of mind, while our employees enjoy a supportive work environment that fosters growth and teamwork.