Bilingual Spanish/English Customer Service Specialist

Brio Water; Glendale (CA); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Job summary

Brio Water Technology is seeking a Spanish-speaking Customer Service Representative to handle high-volume inbound calls, assist with product setup and troubleshooting, and manage claims, replacements, and escalations. You will identify upsell opportunities and document interactions in internal systems.

The ideal candidate is fluent in Spanish and English, detail-oriented, coachable, energetic, and a strong communicator ready to grow within Brio.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.
• Strong communication skills with a bubbly, personable, and professional demeanor.
• Ability to handle constructive feedback and continuously improve performance.
• Highly detail-oriented with strong organizational and follow-up skills.
• Comfortable multitasking and managing multiple priorities.
• Basic computer skills (Excel, Word, Outlook).
• Reliable attendance and strong work ethic.

Responsibilities

• Handle high volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty related requests.
• Resolve customer concerns with a strong focus on customer satisfaction and retention.
• Accurately document interactions and updates in internal systems.
• Identify opportunities to upsell products or services (no commission, bonus incentives available).
• Collaborate with internal teams to ensure smooth resolution of customer issues.
• Maintain a positive, solution-oriented attitude in a fast-paced environment.

Skills

Bilingual Spanish English

Call center experience

Excellent communication

Multitasking

Customer-focused

Tools

Salesforce

Sage ERP

Excel

Word

Outlook

Job description

Brio Water Technology is seeking a Spanish-speaking Customer Service Representative to handle high-volume inbound calls, assist with product setup and troubleshooting, and manage claims, replacements, and escalations. You will identify upsell opportunities and document interactions in internal systems.

The ideal candidate is fluent in Spanish and English, detail-oriented, coachable, energetic, and a strong communicator ready to grow within Brio.