Bilingual French Client Relations Pro | Support & Upsell

Employers from Greece; United States; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-speaking Client Relations Specialist to foster strong relationships with French-speaking customers. You will handle inquiries, provide personalized support, and document interactions in the CRM system.

You will collaborate with team members to improve service delivery, identify upsell opportunities, and stay informed about product offerings. A dynamic, client-focused professional will thrive here.

Qualifications

• Fluent in French and English, both written and spoken.
• Experience in client relations, customer support, or a related role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a client-focused approach.
• Proficiency in CRM software and standard computer applications.

Responsibilities

• Engage with French-speaking clients through phone, email, and live chat to build and maintain relationships.
• Address inquiries regarding products and services with personalized support.
• Resolve client issues to ensure satisfaction and loyalty.
• Document all client interactions in the CRM system for tracking and follow-up.
• Collaborate with team to improve service delivery and client strategies.
• Identify opportunities for upselling or cross-selling based on client needs.
• Stay informed about company offerings and industry trends to relay information to clients.

Skills

Fluency in French & English

Client relations experience

Excellent communication

Problem solving

CRM software proficiency

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie is seeking a French-speaking Client Relations Specialist to foster strong relationships with French-speaking customers. You will handle inquiries, provide personalized support, and document interactions in the CRM system.

You will collaborate with team members to improve service delivery, identify upsell opportunities, and stay informed about product offerings. A dynamic, client-focused professional will thrive here.