Bilingual Spanish Customer Success Specialist

Tyler Technologies, Inc.; Logan (UT); On-site; USD 33,072 - 33,280; Full time

Benefits offered by this job

Health benefits

Financial wellness support

Job summary

A leading technology firm is seeking a Spanish-speaking Customer Success Agent to join their Support Team in North Logan, Utah. The ideal candidate will manage incoming calls and inquiries, identify customer needs, and build sustainable relationships through effective communication. Strong interpersonal skills, active listening, and an ability to multitask are essential. Competitive salary range is between $33,072 and $33,280 before geographic adjustments. Other benefits include health support and financial wellness initiatives.

Qualifications

• Customer support experience is preferred but not required.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems is preferred but not required.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Bilingual – Spanish speaking.

Responsibilities

• Manage incoming calls, online chats, and customer service inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate, valid, and complete information.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and file documents.
• Follow communication procedures, guidelines, and policies.

Skills

Customer support experience

Phone contact handling

Active listening

Excellent communication skills

Bilingual – Spanish speaking

Tools

CRM systems

Job description

A leading technology firm is seeking a Spanish-speaking Customer Success Agent to join their Support Team in North Logan, Utah. The ideal candidate will manage incoming calls and inquiries, identify customer needs, and build sustainable relationships through effective communication. Strong interpersonal skills, active listening, and an ability to multitask are essential. Competitive salary range is between $33,072 and $33,280 before geographic adjustments. Other benefits include health support and financial wellness initiatives.