Inbound Call Center Pro: Bilingual Support & Growth

Serenity Mental Health Centers; Lehi (UT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

Paid time off: 10 days (15 after first

10 paid holidays

Flexible scheduling options

Job summary

Serenity Mental Health Centers is hiring a Call Center Representative – Customer Support in Lehi, Utah. The role starts at $16.50/hour with growth to $19.50/hour within 6 months. After training, both full-time and part-time options are available. Paid training is four weeks, 40 hours per week.

You will handle inbound calls from interested customers, schedule appointments, follow scripts, and ensure accurate CRM data entry, while delivering professional, courteous service.

Qualifications

• High school diploma or GED.
• Experience in a customer service or call center environment preferred.
• Comfortable handling high call volume and working on the phone throughout the day.
• Strong verbal and written communication skills.
• Basic computer skills and CRM experience a plus.

Responsibilities

• Handle a high volume of inbound calls from prospective and existing customers.
• Schedule appointments and manage calendars with accuracy and efficiency.
• Follow structured scripts and workflows while adapting naturally to conversations.
• Guide hesitant callers using professional, solutions-focused communication.
• Convert inbound inquiries into scheduled appointments.
• Verify customer information and enter data accurately into a CRM system.
• Respond to questions and resolve concerns in a calm, professional manner.
• Escalate complex situations appropriately while maintaining a positive experience.
• Collaborate with internal teams to ensure smooth handoffs and follow-through.

Skills

Customer service

Verbal communication

Written communication

Professionalism

Organization

Education

High school diploma or GED

Tools

CRM

Job description

Serenity Mental Health Centers is hiring a Call Center Representative – Customer Support in Lehi, Utah. The role starts at $16.50/hour with growth to $19.50/hour within 6 months. After training, both full-time and part-time options are available. Paid training is four weeks, 40 hours per week.

You will handle inbound calls from interested customers, schedule appointments, follow scripts, and ensure accurate CRM data entry, while delivering professional, courteous service.