Bilingual Spanish Customer Success Agent
Tyler Technologies, Inc.
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Descripción de la vacante
Tyler Technologies, Inc. is seeking a Spanish-speaking Customer Success Agent to join our Support Team in North Logan, Utah. You will handle incoming calls, chats, and inquiries, troubleshoot issues, and provide timely feedback to customers in the public sector.
The role emphasizes strong communication, active listening, and the ability to build durable relationships with accounts. Knowledge of CRM systems is a plus, and bilingual Spanish skills are required.
Formación
- Customer support experience is preferred but not required.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems is preferred but not required.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Bilingual - Spanish speaking.
Responsabilidades
- Manage incoming calls, online chats, and customer service inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Conocimientos
Herramientas
Descripción del empleo
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Provide software support for Tyler clients in the use, functionality, and understanding of our products. The Software Support Representative ensures the timely resolution of easy-to-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team-coordinated testing, and other available tools for resolving issues.
Provide software support for Tyler clients in the use, functionality, and understanding of our products. The Software Support Representative ensures the timely resolution of easy-to-moderate client software issues through data analysis, functionality troubleshooting, and coordinated team testing, using multiple development tools and other available tools.
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As a Senior Software Engineer, you will provide technical leadership while building the next generation of industry-leading, cloud-native public safety solutions. You will serve as a hands-on contributor and technical guide, working across the full software development lifecycle to design, build, and deliver highly available systems in AWS.
As a full stack engineer, your playground will entail a wide range of technologies such as Angular, HTML5, RESTful services, .NET, C# and Cloud/AWS.
Tyler Technologies is looking for Software Development Interns to join our team next summer! The Software Development Intern will experience the day-to-day development practices of a high-tech software company. This person will be a valuable resource conducting research, testing, and coding of new products. To ensure that this is a well-rounded, real-world experience, the intern will participate in team meetings and work on actual projects in the live software.
As a full stack engineer, your playground will entail a wide range of technologies such as Angular, HTML5, RESTful services, .NET, C# and Cloud/AWS.
The Associate Technical Support Specialist provides basic software support and technical assistance with software problems to Tyler clients and employees. They are responsible for diagnosing and solving client issues in a timely and courteous manner, working independently or with other Technical Support Specialists and Senior Technical Support Specialists to resolve issues with Tyler software products.
Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …
- Extend job offers to candidates we have never spoken with on the phone or in-person
- Request financial information from candidates
- Offer jobs through chat rooms, meetups, or hangouts
If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.
At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here.
To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.
While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.
Join our Talent Network to stay connected and up to date on our latest job openings and talent news.
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