Bilingual Spanish Customer Service Representative

Ultimate Staffing Services; Irvine (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Ultimate Staffing is hiring a bilingual Spanish Customer Service Representative for an onsite Irvine role. Hours are 9:30am-5:00pm with pay starting at USD22 per hour.

Responsibilities include handling inquiries via phone, email, and chat, owning cases to resolution, translating content, and building distributor relationships while collaborating with operations, logistics, marketing, and product teams.

Qualifications

• 2+ years of customer service or administrative experience.
• Heavy phone experience.
• Must be fluent in English in addition to a second language.
• Onsite work is required.

Responsibilities

• Field and resolve product inquiries, order tracking, returns, and account support via phone, email, and chat.
• Maintain ownership of cases from first contact through full resolution.
• Translate marketing and product content into the other language.
• Build strong relationships with distributors, not just end customers.
• Collaborate with operations, logistics, marketing, and product teams.
• Demonstrate brand values: professionalism, warmth, and skincare passion.

Skills

Bilingual Spanish

Phone experience

Customer service

Administrative experience

Job description

Ultimate Staffing is Hiring a bilingual Spanish Customer Service Representative

Location & Schedule

On-site Irvine

Hours: 9:30am-5:00pm

Pay: $22/hr to start

Key Responsibilities

• Fielding and resolving product inquiries, order tracking, returns, and account support via phone, email, and chat
• Maintaining ownership of cases from first contact through full resolution
• Translating marketing and product content in their other language
• Building strong relationships with distributors (not just end customers)
• Collaborating with operations, logistics, marketing, and product teams
• Embodying brand values: professionalism, warmth, and passion for skincare

Qualifications

• 2+ years of Customer Service or Administrative experience
• Heavy phone experience
• Must clearly speak and communicate in English in addition to second language
• Comfortable working fully onsite

Salary: USD22 - USD22 per hour