Bilingual Collections Specialist - Hybrid (English/Spanish)

AT&T; Miami (FL); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts on AT&T products

Paid Time Off

Holidays

Job summary

AT&T in Miami, Florida is seeking a Call Center Bilingual Collections Representative (English/Spanish) for a full-time hybrid role. You will manage delinquent accounts, communicate in both English and Spanish, and work across center and remote days to ensure strong customer service and collections outcomes.

The role emphasizes accurate billing explanations, negotiating payment arrangements, and maintaining compliance while delivering AT&T’s service standards.

Qualifications

• Fluent in English and Spanish, able to communicate clearly with customers.

Responsibilities

• Handle high volume calls, chats, emails, and other customer interactions.

Skills

Bilingual English/Spanish

Customer service

Job description

AT&T in Miami, Florida is seeking a Call Center Bilingual Collections Representative (English/Spanish) for a full-time hybrid role. You will manage delinquent accounts, communicate in both English and Spanish, and work across center and remote days to ensure strong customer service and collections outcomes.

The role emphasizes accurate billing explanations, negotiating payment arrangements, and maintaining compliance while delivering AT&T’s service standards.