Bilingual Account Specialist (Spanish) – Remote/Hybrid

AttainFinance; London (KY); Híbrido; USD 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical

Dental

Vision

401k

Life Insurance

Disability

Other voluntary coverages

Descripción de la vacante

Attain Finance, a leading consumer credit lender, is seeking an Account Specialist to join our hybrid team. You will contact clients with overdue accounts, negotiate repayment plans, and ensure compliance with FDCPA, FCRA, and internal policies while contributing to lower delinquency rates.

Ideal candidates have 1+ year in collections or financial services, fluent in English and Spanish, strong negotiation skills, and proficiency with Microsoft Office.

Formación

• 1+ year experience in collections, customer service, or financial services.
• Fluency in English and Spanish.
• Strong communication and negotiation skills across languages.
• Ability to handle sensitive conversations with empathy and professionalism.
• Familiarity with debt collection laws and practices.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail, organizational skills, and decision-making abilities.
• Ability to work independently and collaboratively in a team environment.

Responsabilidades

• Contact customers via phone, email, or mail to recover outstanding debts
• Negotiate payment arrangements and settlements in line with company guidelines
• Maintain accurate records of all communications and recovery activities
• Collaborate with internal departments to resolve account discrepancies
• Escalate unresolved or high-risk accounts to supervisors or legal teams
• Adhere to FDCPA, FCRA, and other regulatory requirements
• Provide second-voice support when needed to assist with escalated calls
• Participate in team meetings and training sessions to stay updated on policies and best practices
• Meet or exceed individual and team recovery targets
• Maintain professionalism and confidentiality in all customer interactions

Conocimientos

Bilingual English/Spanish

Debt collection knowledge

Negotiation skills

Customer service

Communication

Educación

High School Diploma or GED

Associate degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Attain Finance, a leading consumer credit lender, is seeking an Account Specialist to join our hybrid team. You will contact clients with overdue accounts, negotiate repayment plans, and ensure compliance with FDCPA, FCRA, and internal policies while contributing to lower delinquency rates.

Ideal candidates have 1+ year in collections or financial services, fluent in English and Spanish, strong negotiation skills, and proficiency with Microsoft Office.