Bilingual Spanish Client Experience Specialist

PNC Financial Services Group, Inc.; Wayne (NJ); Hybrid; USD 41,000 - 68,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Bilingual Spanish Client Experience Associate based in Wayne, NJ, supporting multiple branches in the region. You will deliver a personalized customer experience and educate customers on banking options while driving referrals to branch staff.

The role emphasizes lobby engagement, use of technology for transactions, and proactive sales conversations. No visa sponsorship is available for this position.

Qualifications

• No degree required; related experience or certifications may be considered.
• Bilingual Spanish required.
• 1 year or less of related experience typical.
• Sponsorship not provided for employment visas.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during customer interactions and refers to branch staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology and tools.
• Maintains accurate teller and branch daily operations and transactions.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Proactive Sales

Identifying Opportunities

Leveraging Technology

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Bilingual Spanish Client Experience Associate based in Wayne, NJ, supporting multiple branches in the region. You will deliver a personalized customer experience and educate customers on banking options while driving referrals to branch staff.

The role emphasizes lobby engagement, use of technology for transactions, and proactive sales conversations. No visa sponsorship is available for this position.