Bilingual Client Experience & Banking Associate

PNC; Riverside (CA); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with PNC match

Life insurance

Disability protection

Job summary

PNC in Riverside, CA is hiring a Client Experience Associate within its Retail Banking group. You will deliver a differentiated customer experience, educate customers on banking options and leverage technology to assist across branches in the region.

You will identify opportunities, refer customers to branch staff, and support sales through proactive lobby engagement while maintaining accurate operations in a fast-paced in-office setting.

Qualifications

• Experience in customer-facing banking or retail financial services.
• Strong attention to detail and accuracy in handling transactions.
• Spanish speaking preferred; bilingual ability is advantageous.

Responsibilities

• Deliver a unique customer experience and increase loyalty.
• Process a variety of customer interactions and educate on alternatives.
• Identify banking opportunities and make referrals to branch staff.
• Support proactive sales conversations and lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Riverside, CA is hiring a Client Experience Associate within its Retail Banking group. You will deliver a differentiated customer experience, educate customers on banking options and leverage technology to assist across branches in the region.

You will identify opportunities, refer customers to branch staff, and support sales through proactive lobby engagement while maintaining accurate operations in a fast-paced in-office setting.