Bilingual Spanish Call Center Specialist - Patient Scheduling

Legacy Community Health; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Company Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

403(b) with Company Match

Disability Insurance

Zero Copay Legacy Visits

Zero Copay Prescriptions

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health in Houston is seeking a Call Center Specialist - Bilingual Spanish to guide patients through their healthcare journeys with warmth and professionalism.

In this on-site role, you will handle inbound and outbound calls, schedule appointments, verify insurance and eligibility, and assist with referrals while maintaining HIPAA compliance. The position emphasizes empathy, clear communication, and teamwork within a supportive environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years customer service experience highly preferred.
• Bilingual English/Spanish strongly preferred with ability to read, write, interpret and disseminate information in both languages.
• Pleasant, professional, and articulate phone voice.
• Ability to handle multiple incoming callers/patients, tasks and responsibilities.
• Strong verbal and written grammar skills.
• Accurate keyboard typing, data-entry, and mouse navigation skills.
• Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
• Knowledge of medical terminology and/or insurance terminology preferred.
• Patient scheduling experience preferred.

Responsibilities

• Manage inbound and outbound calls in a call-center environment, serving as the voice of Legacy.
• Maintain a positive attitude and demonstrate a commitment to helping others.
• Adhere to scheduled work hours and ensure a pleasant experience for all callers.
• Schedule patient appointments following established protocols and processes.
• Discuss referrals, insurance status, and eligibility to ensure appropriate patient access to care.
• Follow documented processes and keep updated on current developments within your area of expertise.
• Display excellent problem-solving skills and utilize appropriate resources for information.
• Communicate effectively with clinical and other departments to ensure all requirements for patient appointments and treatments are met.
• Identify high-risk or urgent symptoms and relay necessary information to clinical staff.
• Accurately complete required data entry including patient demographics and call logging.
• Perform multiple activities simultaneously, such as speaking on the phone while operating a computer.
• Understand basic healthcare industry terms and comply with HIPAA policies.
• Respond to emails and other non-phone inquiries promptly.
• Apply excellent interpersonal skills to de-escalate situations and interpret subtle verbal indicators of distress or hesitance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Data entry

Grammar

Bilingual English/Spanish

Medical terminology

Insurance terminology

Phone etiquette

HIPAA awareness

Education

High school diploma or equivalent

Tools

MS Windows

Email

Online forms

Job description

Legacy Community Health in Houston is seeking a Call Center Specialist - Bilingual Spanish to guide patients through their healthcare journeys with warmth and professionalism.

In this on-site role, you will handle inbound and outbound calls, schedule appointments, verify insurance and eligibility, and assist with referrals while maintaining HIPAA compliance. The position emphasizes empathy, clear communication, and teamwork within a supportive environment.