Bilingual Call Center Specialist – Patient Scheduling

Family Health Centers of Southwest Florida; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Health Centers of Southwest Florida, Inc. seeks a Call Center and Customer Service professional (bilingual English/Spanish preferred) to answer incoming calls, direct callers, schedule visits, and register new patients.

The role requires excellent communication, attention to detail, and the ability to work in a fast-paced healthcare environment. The successful candidate will document interactions in the electronic health records, maintain HIPAA compliance, and collaborate within a large

Qualifications

• Excellent customer service skills
• Demonstrated attention to details
• Ability to manage multiple tasks simultaneously - strong organizational skills
• Computer literate, with good typing skills, 35 WPM, high level of accuracy
• Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
• Ability to work and communicate effectively with superiors and peers

Responsibilities

• Answer all incoming calls in a call center setting and direct callers to appropriate department
• Document calls accurately in the call system and the patient registration systems
• Schedule patient visits and register new patients
• Provide information and respond to questions using proper protocol
• Maintain HIPAA guidelines and protect patient information
• Write succinct and accurate notes in the electronic health record

Skills

Customer service

Attention to detail

Multitasking

Communication skills

Typing 35 WPM

Education

High School diploma or GED

Tools

Electronic Health Records

Registration system

Call center software

Job description

Family Health Centers of Southwest Florida, Inc. seeks a Call Center and Customer Service professional (bilingual English/Spanish preferred) to answer incoming calls, direct callers, schedule visits, and register new patients.

The role requires excellent communication, attention to detail, and the ability to work in a fast-paced healthcare environment. The successful candidate will document interactions in the electronic health records, maintain HIPAA compliance, and collaborate within a large