Bilingual Spanish/English Remote Support Specialist

Teleperformance USA; Oklahoma; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a bilingual Spanish/English Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve issues using web-based tools, protecting sensitive information while delivering a seamless, positive customer experience across channels.

This role emphasizes empathy, clear communication, and problem solving to maintain high satisfaction and loyalty in a

Qualifications

• Bilingual Spanish/English communication and problem-solving abilities.
• Strong customer service orientation and empathy.
• Ability to learn and operate web-based tools.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Bilingual Spanish/English

Communication

Active listening

Problem solving

Adaptability

Education

High School Diploma or equivalent

College degree

6 months customer service experience

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a bilingual Spanish/English Customer Support Specialist to be a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve issues using web-based tools, protecting sensitive information while delivering a seamless, positive customer experience across channels.

This role emphasizes empathy, clear communication, and problem solving to maintain high satisfaction and loyalty in a