Bilingual Call Center Specialist (EN/ES) - Growth & Benefits

Talentify; Milan (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Career Development

Job summary

Talentify in Milan, IL is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative to deliver courteous support and resolve inquiries. As the first point of contact, you will handle calls, process orders, provide product information, and escalate issues when needed.

The role requires empathy, strong communication, and a customer-focused mindset. This full-time on-site position offers benefits and the opportunity to contribute to client satisfaction through effective

Qualifications

• High school diploma required.
• Basic customer service and phone handling experience preferred.
• Strong written and spoken English and Spanish communication.

Responsibilities

• Receive incoming calls from customers seeking assistance with inquiries, orders, and billing; provide prompt, courteous responses.
• Listen actively to concerns, identify root causes, and resolve issues to the customer’s satisfaction.
• Build rapport with customers through empathy, patience, and professionalism.
• Maintain knowledge of products, pricing, promotions, and services; update via training.
• Assist with placing orders, returns, exchanges, tracking shipments, and updating account info.
• Record all interactions accurately in systems and generate summaries for metrics.
• Collaborate with sales, marketing, and tech support to address escalated inquiries.
• Suggest process improvements to enhance service delivery and workflows.

Skills

Verbal communication

Active listening

Problem solving

Data entry

Adaptability

Confidentiality

Education

High School Diploma

Job description

Talentify in Milan, IL is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative to deliver courteous support and resolve inquiries. As the first point of contact, you will handle calls, process orders, provide product information, and escalate issues when needed.

The role requires empathy, strong communication, and a customer-focused mindset. This full-time on-site position offers benefits and the opportunity to contribute to client satisfaction through effective