Bilingual Call Center CX Specialist - English/Spanish

Valor Intelligent Processing; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Job summary

Valor Intelligent Processing is seeking Customer Service Representatives in the United States to deliver exceptional support, handle inquiries, provide product recommendations, and ensure a best-in-class experience for clients.

You will assist English- and Spanish-speaking customers, document interactions in the CRM, and collaborate with the team to maintain high service quality while growing your skills in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Valor Intelligent Processing is seeking Customer Service Representatives in the United States to deliver exceptional support, handle inquiries, provide product recommendations, and ensure a best-in-class experience for clients.

You will assist English- and Spanish-speaking customers, document interactions in the CRM, and collaborate with the team to maintain high service quality while growing your skills in a fast-paced environment.