Bilingual Spanish Call Center Specialist

Mass Markets, Inc.; California; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

Mass Markets, Inc. in California is seeking a motivated Bilingual Call Center Representative to support English and Spanish-speaking customers. You will handle inquiries, assist with billing, account updates, and maintain accurate records.

The role requires 18+, a high school diploma or GED, and fluency in English and Spanish. Flexibility to work weekends and holidays, strong listening skills, and attention to detail are essential.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and Spanish is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Skills

Bilingual fluency (EN/ES)

Customer service

Listening skills

Interpersonal communication

Detail oriented

Organizational skills

Flexible shifts

Education

High school diploma or GED

Job description

Mass Markets, Inc. in California is seeking a motivated Bilingual Call Center Representative to support English and Spanish-speaking customers. You will handle inquiries, assist with billing, account updates, and maintain accurate records.

The role requires 18+, a high school diploma or GED, and fluency in English and Spanish. Flexibility to work weekends and holidays, strong listening skills, and attention to detail are essential.