Contract Bilingual CX Specialist — Spanish/English

LHH Recruitment Solutions; La Mesa (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

LHH Recruitment Solutions in La Mesa, CA, is seeking a Bilingual Customer Experience Specialist to join a fast-paced team. You will handle a high volume of inbound calls and emails, assist customers in both English and Spanish, and maintain accurate records in internal systems.

The ideal candidate has 1+ year of customer service experience, strong communication skills, and comfort multitasking in a collaborative environment.

Qualifications

• Bilingual in English and Spanish, fluent in written and verbal communication.
• 1+ year of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of calls and multitasking.
• Proficient with Microsoft Office and quick at learning new systems.

Responsibilities

• Handle a high volume of inbound calls and provide professional, timely assistance.
• Respond to customer questions and resolve issues while maintaining a positive experience.
• Communicate with customers in English and Spanish.
• Accurately enter and update customer information in internal systems.
• Document customer interactions and follow established procedures.
• Escalate complex issues to the appropriate team members when needed.
• Maintain a professional and customer-focused approach in a fast-paced environment.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Microsoft Office

Multitasking

Tools

Microsoft Office

Job description

LHH Recruitment Solutions in La Mesa, CA, is seeking a Bilingual Customer Experience Specialist to join a fast-paced team. You will handle a high volume of inbound calls and emails, assist customers in both English and Spanish, and maintain accurate records in internal systems.

The ideal candidate has 1+ year of customer service experience, strong communication skills, and comfort multitasking in a collaborative environment.