Bilingual Spanish Banking Specialist – Teller & Advisor

M&T Bank Corporation; Gaithersburg (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation is hiring a Teller/Customer Service Associate in Gaithersburg, MD. You will educate customers, process transactions, support daily branch operations and promote digital banking solutions to meet customer needs.

The role emphasizes strong communication, sales activity, and adherence to compliance standards. A high school diploma and at least 1 year in retail or service roles are preferred, with bilingual English and another language a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of proven retail sales, customer service, call center, or telesales experience.
• Fluent communication in English; ability to communicate in a second language preferred.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Make recommendations based on customer needs; promote digital capabilities.
• Process customer transactions; resolve issues and escalate as needed.
• Follow sales process and provide customer-focused guidance.
• Proactively engage customers to retain and expand relationships.

Skills

Retail sales

Customer service

Telesales

Bilingual English

Education

High school diploma

Job description

M&T Bank Corporation is hiring a Teller/Customer Service Associate in Gaithersburg, MD. You will educate customers, process transactions, support daily branch operations and promote digital banking solutions to meet customer needs.

The role emphasizes strong communication, sales activity, and adherence to compliance standards. A high school diploma and at least 1 year in retail or service roles are preferred, with bilingual English and another language a plus.