Bilingual Banking Specialist: Customer Experience & Sales

M&T Bank; Worcester (MA); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Worcester, MA is seeking a Teller to support daily branch operations, provide exceptional customer service, and identify opportunities to meet customers' banking needs. The role emphasizes sales, service, and digital engagement for Consumer and Business Banking customers.

Responsibilities include educating customers on banking solutions, assisting with loan criteria, and referring clients to appropriate partners when suitable.

Qualifications

• High school diploma or GED and at least 1 year of proven retail sales, call center, customer service, or telesales experience.
• Fluency in English and a second language, written and spoken.
• Strong verbal communication skills.
• Ability to interact with customers in a professional manner.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on customer needs.
• Engage customers and promote digital capabilities in interactions.
• Explain loan application criteria and assist with servicing duties for Consumer and Business Banking relationships.
• Follow the Bank's sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand Consumer and Business Banking relationships.

Skills

Retail sales

Customer service

Communication

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Worcester, MA is seeking a Teller to support daily branch operations, provide exceptional customer service, and identify opportunities to meet customers' banking needs. The role emphasizes sales, service, and digital engagement for Consumer and Business Banking customers.

Responsibilities include educating customers on banking solutions, assisting with loan criteria, and referring clients to appropriate partners when suitable.