Bilingual Solar Project Coordinator

trinitysolarextcs; New Jersey; On-site; USD 28,000 - 29,000; Full time

Job summary

Trinity Solar is seeking a Bilingual Customer Service Representative to guide customers through the solar journey—from project inception to completion. You will bridge the gap between customers, Sales, and internal teams, keeping projects moving and ensuring accurate documentation and timely updates.

In this fast-paced role, you’ll manage multiple priorities, resolve questions with professionalism, and maintain accurate customer and project data across systems.

Qualifications

• Customer service experience preferred but not required.
• Experience with CRM or project management systems is a plus.
• Experience in a fast-paced office or customer-facing environment is preferred.

Responsibilities

• Develop and maintain strong, positive working relationships with customers, sales representatives, and colleagues across the organization.
• Monitor active projects regularly to ensure information is accurate, deadlines are being met, and customers and internal teams receive timely communication.
• Coordinate with customers and Sales representatives to obtain required documentation for solar projects.
• Communicate professionally and courteously with customers through phone, text messaging, and email.
• Respond to customer questions and concerns, working to understand their needs and identify appropriate solutions.
• Utilize strong organizational and time management skills to prioritize daily responsibilities and adjust tasks as project needs change.
• Maintain accurate customer and project information within applicable systems.
• Partner with internal departments to help resolve issues and ensure a smooth customer experience throughout the project lifecycle.
• Identify potential project or customer concerns and communicate them to the appropriate team members in a timely manner.
• Support additional customer service and operational responsibilities as assigned.

Skills

Bilingual communication

Customer service

Organization & time management

Phone/Text/Email communication

Problem solving

Teamwork

Attention to detail

Tools

Microsoft Office

Adobe PDF

CRM systems

Salesforce

Job description

Trinity Solar is seeking a Bilingual Customer Service Representative to guide customers through the solar journey—from project inception to completion. You will bridge the gap between customers, Sales, and internal teams, keeping projects moving and ensuring accurate documentation and timely updates.

In this fast-paced role, you’ll manage multiple priorities, resolve questions with professionalism, and maintain accurate customer and project data across systems.