Bilingual Customer Service Representative

Trinity Solar; Glendola (NJ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Healthcare coverage

Life insurance

Paid training

PTO

Sick time

401(k) with company match

Work-life balance

Job summary

Trinity Solar is seeking a Bilingual Customer Service Representative in Wall, New Jersey to support customers from project inception through completion. You will coordinate documentation, communicate project updates, and keep projects moving in a fast-paced team environment.

This role emphasizes strong communication, organization, and customer-focused problem solving while collaborating with Sales and internal teams to ensure a smooth solar journey.

Qualifications

• Customer service experience preferred but not required.
• Experience in a fast-paced office or customer-facing environment is preferred.
• Experience working with CRM or project management systems is a plus.

Responsibilities

• Develop and maintain strong relationships with customers, sales reps, and colleagues.
• Monitor active projects to ensure deadlines are met and communications are timely.
• Coordinate with customers and sales to obtain required documentation for solar projects.
• Communicate professionally by phone, text, and email.
• Respond to customer questions with solutions-focused responses.
• Maintain accurate customer and project information in systems.

Skills

Written communication

Verbal communication

Organization

Time management

Problem solving

Attention to detail

CRM software

Team collaboration

Independence

Microsoft Office

Adobe PDF

Salesforce.com

Tools

Salesforce.com

Document management systems

Job description

#26-653

Wall, New Jersey, United States

Job Description

Build Customer Relationships. Keep Projects Moving. Make an Impact.

Trinity Solar, one of the nation’s leading residential solar companies, is looking for a Bilingual Customer Service Representative to help deliver an exceptional customer experience from project inception through completion.

This is a highly collaborative role that serves as an important connection between our customers, Sales team, and internal departments. You’ll monitor active projects, coordinate documentation, communicate project updates, and help ensure customers have the information and support they need throughout their solar journey.

This is an opportunity for a customer-focused professional who enjoys building relationships, staying organized, and being part of a fast-paced team. If you’re a strong communicator who can manage multiple priorities, address customer concerns with professionalism, and keep projects on track, we want to hear from you.

Compensation:$20 - $21 / hour

Duties/Responsibilities:

• Develop and maintain strong, positive working relationships with customers, sales representatives, and colleagues across the organization.
• Monitor active projects regularly to ensure information is accurate , deadlines are being met, and customers and internal teams receive timely communication.
• Coordinate with customers and Sales representatives to obtain required documentation for solar projects.
• Communicate professionally and courteously with customers through phone, text messaging, and email.
• Respond to customer questions and concerns, working to understand their needs and identify appropriate solutions.
• Utilize strong organizational and time management skills to prioritize daily responsibilities and adjust tasks as project needs change .
• Maintain accurate customer and project information within applicable systems.
• Partner with internal departments to help resolve issues and ensure a smooth customer experience throughout the project lifecycle.
• Identify potential project or customer concerns and communicate them to the appropriate team members in a timely manner .
• Support additional customer service and operational responsibilities as assigned.

Required Skills/Abilities:

• Strong written and verbal communication skills, including professional communication by phone, text messaging, and email.
• Ability to listen to and address customer concerns while working toward a positive and appropriate resolution .
• Strong organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines.
• Strong decision-making and problem-solving skills .
• Excellent attention to detail and commitment to maintaining accurate customer and project information.
• Ability to work independently while also contributing effectively as part of a team.
• Proficiency with Microsoft Office, Adobe PDF, and document management systems.
• Salesforce.com experience preferred.
• Ability to work effectively in a fast-paced office environment.
• Customer-focused approach with a professional, positive, and solutions -oriented attitude.

Education and Experience:

• Customer service experience preferred but not required .
• Experience in a fast-paced office or customer-facing environment is preferred.
• Experience working with CRM or project management systems is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to communicate effectively by phone, email, text messaging, and in person.
• Must be able to lift up to 15 pounds at times.

Why This Role?

This isn't just a customer service position. You'll play an important role in guiding customers through one of the most significant projects they undertake while helping keep their solar installation moving forward.

You'll work across Sales and other internal teams, build relationships with customers, and gain visibility into the full lifecycle of a residential solar project. Your ability to communicate clearly, stay organized, and follow through can directly impact the customer experience and the success of each project.

If you enjoy connecting with people, keeping things organized, and making sure customers feel informed and supported, this role gives you the opportunity to make a meaningful impact every day.

Build Relationships. Support the Customer. Keep Projects Moving.

Compensation

$20 - $21/ hr

At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success.

When you join Trinity Solar, you'll enjoy:

• Competitive pay with opportunities to grow
• Comprehensive healthcare coverage: Medical, Dental & Vision
• Life insurance and employee assistance programs for peace of mind
• Paid training to set you up for success
• A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role)
• Forty (40) hours of sick time annually
• 401(k) with company match to invest in your future
• Work-life balance that puts your well-being first.

Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.