Bilingual Social Services Front Desk Coordinator

The Salvation Army; Montclair (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army Montclair Citadel Corps is seeking a Social Service Office Assistant to provide frontline administrative support in the social services office. The role involves receptionist duties, client intake assistance, data collection for case files, and coordination with volunteers and staff.

This position requires strong communication skills, attention to detail, and the ability to work under limited supervision.

Qualifications

• High school diploma required.
• Prior administrative experience preferred.
• Bilingual English/Spanish preferred.
• Strong written and verbal communication skills and warmth in interaction.

Responsibilities

• Perform receptionist duties in the social services office, including answering phones, redirecting calls, taking messages, and welcoming visitors/clients.
• Conduct pre-screenings of potential consumers for shelter and prevention services.
• Assist case managers with client interviews and data collection for case files.
• Coordinate schedule for social work support with volunteer reception staffing.
• Assist with organizing and maintaining office inventories.
• Assist with special event planning and execution for the Business Administrator & Corps Officers.
• Maintain a filing system for social services and the business office.
• Assist with calendar maintenance and management.
• Monitor and maintain the general condition of the social service lobby and reception area.
• Assist in updating website and social media as needed.
• Receive and manage correspondence for staff and clients.
• Relate professionally to colleagues, the public, and current and prospective clients.
• Uphold The Salvation Army mission and ministry; adhere to related standards.
• Other duties as assigned by supervisor.

Skills

Communication skills

Bilingual English/Spanish

Organizational skills

Attention to detail

Team collaboration

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office (Teams, Word, Excel, Outlook)

Job description

The Salvation Army Montclair Citadel Corps is seeking a Social Service Office Assistant to provide frontline administrative support in the social services office. The role involves receptionist duties, client intake assistance, data collection for case files, and coordination with volunteers and staff.

This position requires strong communication skills, attention to detail, and the ability to work under limited supervision.