Social Service Office Assistant

The Salvation Army; Montclair (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army Montclair Citadel Corps is seeking a Social Service Office Assistant to provide frontline administrative support in the social services office. The role involves receptionist duties, client intake assistance, data collection for case files, and coordination with volunteers and staff.

This position requires strong communication skills, attention to detail, and the ability to work under limited supervision.

Qualifications

• High school diploma required.
• Prior administrative experience preferred.
• Bilingual English/Spanish preferred.
• Strong written and verbal communication skills and warmth in interaction.

Responsibilities

• Perform receptionist duties in the social services office, including answering phones, redirecting calls, taking messages, and welcoming visitors/clients.
• Conduct pre-screenings of potential consumers for shelter and prevention services.
• Assist case managers with client interviews and data collection for case files.
• Coordinate schedule for social work support with volunteer reception staffing.
• Assist with organizing and maintaining office inventories.
• Assist with special event planning and execution for the Business Administrator & Corps Officers.
• Maintain a filing system for social services and the business office.
• Assist with calendar maintenance and management.
• Monitor and maintain the general condition of the social service lobby and reception area.
• Assist in updating website and social media as needed.
• Receive and manage correspondence for staff and clients.
• Relate professionally to colleagues, the public, and current and prospective clients.
• Uphold The Salvation Army mission and ministry; adhere to related standards.
• Other duties as assigned by supervisor.

Skills

Communication skills

Bilingual English/Spanish

Organizational skills

Attention to detail

Team collaboration

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office (Teams, Word, Excel, Outlook)

Job description

Overview

The Social Service Office Assistant will be primarily responsible for the effective and efficient administration of the social services office at the Montclair Citadel Corps.

Responsibilities

The duties listed below are the primary duties of this position but are not all the duties that may be required. The Salvation Army reserves the right to change, reduce or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.Specifically, the primary duties are:

• Perform receptionist duties in the social services office, including but not limited to answering phones, redirecting calls, taking messages, and welcoming visitors/clients to the office.
• Conduct Pre-Screenings of potential consumers for shelter and prevention services.
• Assist Case Managers with client interviews as needed and collection of data required to complete their case files.
• Coordinate schedule for social work support with volunteer reception staffing.
• Assist with organizing and maintaining office inventories.
• Assist Business Administrator & Corps Officers with special event planning and execution.
• Maintain a filing system for social services and the business office.
• Assist with calendar maintenance and management.
• Monitor and maintain the general condition of the social service lobby and reception area.
• Assist in the upkeep of website and social media as needed.
• Receive and manage correspondence for staff and clients.
• Relate professionally to colleagues, the public, and all current and prospective clients.
• Uphold the standards and principles of The Salvation Army's mission and ministry.
• Other duties as assigned that fall in the range and scope of this position, as assigned by supervisor.

Qualifications

• High School Diploma or equivalent required.
• Prior administrative experience preferred.
• Related experience in a social service environment preferred.
• Bilingual English/Spanish preferred.
• Warm personality with strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work well under limited supervision.
• Proficiency in Microsoft Office programs, including but not limited to Teams, Word, Excel, & Outlook.
• Must demonstrate sensitivity to the needs of the people we serve.
• Must understand and support the mission of The Salvation Army.