Front Desk & Client Support Specialist

The Salvation Army USA Central Territory; Davenport (IA); On-site; USD 19,000 - 21,000; Part time

Job summary

The Salvation Army USA Central Territory is seeking a part-time receptionist to greet clients and donors, answer phones, and help determine eligibility for social services. The role supports the Social Service Department and coordinates with case workers.

Must have a High School Diploma or GED, with at least one year in reception or data processing. Proficiency in Microsoft Office and strong communication are essential; background checks are required.

Qualifications

• High School Diploma or GED; some college preferred.
• Minimum 1 year of reception/telephone or data processing experience.
• Ability to work with people from diverse backgrounds with patience and respect.
• Proficient with Microsoft Office (Word, Excel, PowerPoint and Access).
• Strong written and spoken communication and ability to handle confidential information.

Responsibilities

• Greet all incoming clients/visitors in a friendly, professional manner.
• Answer phone calls in a pleasant, courteous manner.
• Direct calls and walk-in clients to the appropriate Family Service Programs or outside agencies.
• Perform general administrative clerical duties (photocopying, scanning, filing, supply management).
• Provide Pathway of Hope information to clients seeking assistance.
• Assist with mailings and office projects.
• Maintain records for in-office programs (food pantry, general assistance).
• Determine preliminary eligibility for internal programs and complete documents accurately.
• Assist with seasonal activities and other duties as assigned.

Skills

Customer service

Communication

Confidentiality

Education

High School Diploma/GED

Some college/secondary education

Tools

Microsoft Office Suite

Payroll/timekeeping system

Job description

The Salvation Army USA Central Territory is seeking a part-time receptionist to greet clients and donors, answer phones, and help determine eligibility for social services. The role supports the Social Service Department and coordinates with case workers.

Must have a High School Diploma or GED, with at least one year in reception or data processing. Proficiency in Microsoft Office and strong communication are essential; background checks are required.