Remote Bilingual Care Coordinator for SNP

Alignment Healthcare USA, LLC in; Orange (CA); Remote; USD 41,000 - 62,000; Full time

Job summary

Alignment Health is seeking a remote Care Coordinator to support its SNP case management team. You will assist with referrals, authorizations, and care transitions for members with complex health needs, collaborating with RN Case Managers and an interdisciplinary team.

The role requires bilingual abilities (Spanish or Vietnamese), at least 1 year in a healthcare IPA setting, and strong communication skills. Remote work setup with standard office equipment and adherence to deadlines are expected.

Qualifications

• Bilingual in Spanish or Vietnamese required.
• At least 1 year of experience in a healthcare IPA setting.
• At least 1 year of experience with referrals and prior authorizations.
• High school diploma or GED; Bachelor’s degree preferred or equivalent experience.
• Strong verbal and written communication and organizational skills.
• Familiarity with Medi-Cal and managed care plans.

Responsibilities

• Conduct outreach to members to support referrals, authorizations, medication refills, provider appointments, and other care needs.
• Complete tasks and assessments in the Case Management system for hospital and SNF discharges.
• Collaborate with RN Case Managers to manage a panel of SNP members.
• Monitor alerts for changes in condition, admissions, discharges, and diagnoses, and communicate updates.
• Build trust with members, acting as a liaison and advocate for their care.
• Document interactions and maintain accurate member records.
• Support communication with providers, including faxing/mailing of documents and requesting medical records.
• Attend interdisciplinary team meetings and participate in member case reviews.
• Maintain confidentiality and meet all departmental deadlines.

Skills

Bilingual: Spanish or Vietnamese

Healthcare IPA experience

Referrals & prior authorizations

High school diploma or GED

Basic computer skills (Outlook, Word,

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Alignment Health is seeking a remote Care Coordinator to support its SNP case management team. You will assist with referrals, authorizations, and care transitions for members with complex health needs, collaborating with RN Case Managers and an interdisciplinary team.

The role requires bilingual abilities (Spanish or Vietnamese), at least 1 year in a healthcare IPA setting, and strong communication skills. Remote work setup with standard office equipment and adherence to deadlines are expected.