Bilingual Shift Leader, Auto Parts Retail Service

O'Reilly Auto Parts; Frankfort (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Seller

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, and operations. The role may assume shift management in their absence.

Bilingual candidates are encouraged to apply. You will lead the team in delivering excellent customer service, manage program execution, handle transfers and returns, and perform opening/closing duties while safeguarding deposits.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Handle store opening/closing duties and day-end procedures.
• Process in-store transfers, buy online/ship to store, and other orders timely.
• Manage returns, exchanges, invoicing and deposits according to policy.
• Other duties as assigned.

Skills

Strong communication skills

Fluency in multiple languages

Retail sales experience

Automotive systems knowledge

ASE Certification

Ability to obtain RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, service, and operations. The role may assume shift management in their absence.

Bilingual candidates are encouraged to apply. You will lead the team in delivering excellent customer service, manage program execution, handle transfers and returns, and perform opening/closing duties while safeguarding deposits.