Bilingual Shift Leader — Auto Parts Retail & Service

O'Reilly Automotive Stores, Inc.; Bryant (AR); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401k with employer contributions

Tuition assistance programs

Stock purchase plan

Paid time off

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store managers in sales, customer service, and operations. The role includes shift management in absence of leadership and encourages bilingual candidates to apply.

The position emphasizes delivering excellent customer service, handling store processes, and ensuring compliance with policies. Growth and development are supported within the company’s culture and benefits.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Spanish language proficiency highly desired.
• Retail sales experience preferred.
• Automotive systems knowledge a plus.
• ASE Certification encouraged where applicable.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely.
• Handle special orders and outside purchases efficiently per procedure.
• Process and stage returns; issue refunds with correct payment methods.
• Invoice all merchandise before it leaves the store, including core charges and warranties.
• Communicate Zipline messages and ensure merchandising tasks are completed.
• Ensure schedules are followed and clock-ins/outs are compliant with policy.
• Perform store opening/closing duties and day-end procedures.

Skills

Communication

Bilingual Spanish

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store managers in sales, customer service, and operations. The role includes shift management in absence of leadership and encourages bilingual candidates to apply.

The position emphasizes delivering excellent customer service, handling store processes, and ensuring compliance with policies. Growth and development are supported within the company’s culture and benefits.