Bilingual Shift-Lead, Retail Service Specialist

O'Reilly Auto Parts; Ozark (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

401k contributions starting day one

Medical dental vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. The role may take on shift management in their absence.

The position emphasizes leading a team to deliver excellent customer service, handling store-to-store transfers, returns, and invoicing, with bilingual candidates encouraged to apply. O'Reilly offers competitive benefits and opportunities for career growth.

Qualifications

• Excellent customer service and communication abilities.
• Eligible to obtain RSS Certification.

Responsibilities

• Lead store team to deliver excellent customer service.
• Supervise service levels in the showroom and programs.
• Answer phones per policy.
• Process store-to-store transfers and ship-to-store orders promptly.
• Handle returns, refunds, and exchanges professionally.
• Perform opening/closing duties and secure cash deposits.
• Other duties as assigned.

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and daily operations. The role may take on shift management in their absence.

The position emphasizes leading a team to deliver excellent customer service, handling store-to-store transfers, returns, and invoicing, with bilingual candidates encouraged to apply. O'Reilly offers competitive benefits and opportunities for career growth.