Bilingual Shift Lead, Retail Service

O'Reilly Auto Parts; Carolina (PR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, including shift management in their absence.

The role emphasizes team leadership, efficient handling of online orders, returns, and transfers, plus enabling excellent service for retail and professional customers. Bilingual candidates are encouraged to apply, and the position benefits from a strong promote-from-within culture.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service.
• Supervise showroom customer service levels and program execution.
• Answer telephone according to company policy.
• Process buy online/ship to store, transfers and DC add orders timely.
• Handle returns and exchanges and issue refunds accurately.
• Perform all store opening/closing duties and secure money/deposits.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, including shift management in their absence.

The role emphasizes team leadership, efficient handling of online orders, returns, and transfers, plus enabling excellent service for retail and professional customers. Bilingual candidates are encouraged to apply, and the position benefits from a strong promote-from-within culture.