Bilingual Service Scheduling & Customer Care Coordinator

Kaeser Compressor, Inc.; Fredericksburg (VA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Profit sharing

401(k) plan

Rooftop cafe

On-site fitness facility

Free fitness classes

Wellness program

Job summary

Kaeser Compressor, Inc. is seeking a service coordinator in Fredericksburg, VA. You will schedule technicians' workdays, manage emergencies, and serve as the front-line point of contact for customer inquiries.

You will coordinate parts and equipment, follow service reports, and prepare for invoicing, while communicating in English and Spanish and using SAP in daily operations. This role emphasizes relationship-building and data-driven scheduling in a dynamic team environment.

Qualifications

• Plan technicians' workdays and schedules, including emergencies.
• Front-line customer support: listen, assess, and resolve issues.
• Coordinate parts and equipment, follow service reports, and prep for invoicing.
• Strong English and Spanish communication.
• Experience with SAP data systems.

Responsibilities

• Be the linchpin uniting technicians and scheduling team, organizing workdays.
• Be front-line customer support: listen to challenges and find solutions.
• Prepare for invoicing: request parts/equipment and follow up on service reports.

Skills

Scheduling

Communication

Bilingual English/Spanish

Tools

SAP

Job description

Kaeser Compressor, Inc. is seeking a service coordinator in Fredericksburg, VA. You will schedule technicians' workdays, manage emergencies, and serve as the front-line point of contact for customer inquiries.

You will coordinate parts and equipment, follow service reports, and prepare for invoicing, while communicating in English and Spanish and using SAP in daily operations. This role emphasizes relationship-building and data-driven scheduling in a dynamic team environment.