Technical Service Representative

Kaeser Compressor, Inc.; Fredericksburg (VA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Profit Sharing

401(k) Plan

roof top cafe

on-site exercise facility

free exercise classes

health and wellness program

Job summary

Kaeser Compressors, Inc. in Fredericksburg, VA, is seeking a Technical Service Representative for a full-time role offering on-call weekend/holiday support and customer-facing technical service.

The position requires a High School Diploma (college degree preferred), plus strong computer skills (Google Suites) and SAP experience. Candidates should have at least 1 year of customer service experience and 1 year of exposure to the electrical or mechanical industry.

Qualifications

• High School Diploma required; college degree preferred.
• Computer skills, including proficiency in Google Suites.
• SAP experience preferred.
• Regular physical attendance at the worksite.
• Minimum 1 year of customer service experience.
• Minimum 1 year of experience in the electrical or mechanical industry.

Responsibilities

• Provide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products, including on-call support on weekends and holidays.
• Respond to inquiries from branches and distributors regarding part numbers and product manuals.
• Document component failures and troubleshooting methods.
• Perform inspection and failure analysis of returned components as required.

Skills

Customer service

Google Suites

Education

High school diploma

Tools

SAP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Service Representative

Full Time Fredericksburg, VA, US

30+ days ago Requisition ID: 3359

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer’s application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com , and for a sneak peek into what it's like being a part of the Kaeser Family, view this video .

We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Technical Service Representative for our Fredericksburg location.

Job Description

The selected candidate will:

• Provide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays.
• Respond to inquires from branches and distributors regarding part numbers and product manuals.
• Document component failures and troubleshooting methods.
• Perform inspection and failure analysis of returned components as required.

Required Qualifications

The successful candidate’s background will include:

• High School Diploma required; college degree preferred.
• Computer skills, including proficiency in Google Suites.
• SAP experience preferred.
• Regular physical attendance at the worksite.
• Minimum 1 year of customer service experience.
• Minimum 1 year of experience in the electrical or mechanical industry.

This is a hourly position, with an annual range of $40,000-$45,000, to commensurate with experience.

• Medical
• Dental
• Vision
• Profit Sharing
• 401(k) Plan
• roof top cafe
• on-site exercise facility
• free exercise classes
• health and wellness program

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take a firmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.