Service Scheduling Coordinator

Socket.dev; Fredericksburg (VA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Profit Sharing

401(k) Plan

Roof top cafe

On-site exercise facility

Free exercise classes

Health and wellness program

Job summary

KAESER in Fredericksburg, VA is seeking a service coordinator to plan technicians' workdays, balance scheduled and emergency assignments, and build strong customer relationships. You will be the linchpin between technicians and the scheduling team, ensuring smooth, productive days and timely service delivery.

Requires excellent English & Spanish communication, comfort with SAP data systems, and proven scheduling experience.

Qualifications

• Excellent scheduling experience coordinating technicians and workflows.
• Strong bilingual communication skills (English and Spanish).
• Comfort with data systems (SAP) and handling complex scheduling data.

Responsibilities

• Coordinate technicians' workdays and align with the scheduling team to keep jobs on track.
• Provide front-line customer support: listen to challenges and propose solutions.
• Arrange parts and equipment, follow up on service reports, and prepare for invoicing.

Skills

Scheduling

SAP

English & Spanish

Job description

Are you a master at juggling multiple tasks simultaneously in an efficient manner? Then you might be the one we're looking for! We are searching for someone who can plan the work days of our service technicians, handling both scheduled and emergency assignments, and who excels at building relationships.

We are the leading compressed air supplier and are now seeking a new team member for our elite Service Coordination Team.

If this sounds interesting, please continue reading.

What we do and how we work:

We keep the wheels of industry turning – quite literally. Compressed air is the heart of most businesses.

Our goal is to ensure customer satisfaction throughout the entire customer journey, which involves effective communication and collaboration across departments and positions.

Our Vision:

We are more than just compressed air experts – we are also on a mission to make the industry more energy-efficient. Our motto is "More compressed air for less energy." For us, it's about offering quality products, solutions, and services that can truly make a difference for the customer.

Your responsibilities:

As a key person in our close-knit team of service coordinators, you will:

• Be the linchpin that unites our technicians and scheduling team: You'll organize the technician's workdays, making sure they run smoothly and productively.

• Be our front-line customer support:You will listen to challenges and find solutions.

• Be responsible for preparations and follow-up work: You will request parts and equipment for service assignments, follow up on service reports, and prepare for invoicing.

If you are to excel and thrive in this job, you identify with the following:

• Strong communication skills, verbal and written, in English and Spanish.

• You are comfortable working with complex data systems (we work in SAP).

• You can juggle multiple tasks simultaneously and have a structured approach to work.

• Experience in scheduling.

• Ability to build good relationships. If you enjoy helping customers and colleagues and thrive on detail-oriented work, then this is the job for you.

What we can offer you:

• A workplace where we laugh a lot: We believe in having fun at work. Good humor contributes to a good workday, builds strong bonds, and enhances the customer experience.

• Become part of a competent team: You will be part of a team of skilled professionals who enjoy collaborating across departments and positions.

• A company that offers first-class service:Our service technicians are skilled professionals who stand out, and we are proud to have a team that delivers the best service and support to our customers.

• Opportunity for development:We want our employees to look forward to coming to work and have a meaningful and fulfilling workday. We invest time in knowledge exchange, courses, and training.

• Great benefits:As an employee at KAESER, you will be well taken care of.

In other words, we are not just looking for a service coordinator – we are seeking a team player who is passionate about creating excellent customer experiences.

This is a hourly position, with an annual range of $42,500-$48,000, to commensurate with experience. We offer an excellent benefit package including Medical, Dental, Vision, Profit Sharing and 401(k) Plan as well as a roof top cafe, an on-site exercise facility, free exercise classes and a health and wellness program.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.