Field Operations Support Coordinator

RiseMe; Denton (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

RiseMe is seeking an entry-level Administrative/Field Support role to coordinate field activities via high-volume call handling and supervision of external calls. You will work with Operations, Safety, Sales and Sr.

Management to track personnel and equipment status after training, with supervision and focus on accuracy. The role requires a high school diploma, 1–2 years related experience or equivalent, and strong computer and communication skills in a fast-paced environment.

Qualifications

• Requires ability to multi-task and update computer programs.
• Excellent verbal and written communication; strong active listening skills.
• Ability to interpret information and provide clear feedback to stakeholders.
• Familiar with wreck line and other communication systems.
• Judgment in decisions relating to equipment operations and Sales involvement.
• Ability to complete tasks with minimal supervision and high accuracy.
• Ability to contribute to sales when possible.
• Strong teamwork and positive interaction with colleagues.
• Ability to handle stress in a fast-paced environment.

Responsibilities

• Receives and documents high-volume internal customer calls and gathers information to process requests.
• Contacts field operations and sales personnel to obtain or provide information for job activities.
• Coordinates transportation of equipment to job sites with Transportation staff.
• Processes forms for state/local permits to move equipment.
• Monitors jobs and resolves issues with internal customers and agencies.
• Documents equipment and personnel location, hours, and related data.
• Maintains equipment location and status in logs/maps.
• Logs email transactions into job logs in real time.
• Available 24/7 to provide coverage or clarification.

Skills

Multi-tasking

Communication

Active listening

Wreck Line system

Decision making

Attention to detail

Sales ability

Teamwork

Stress management

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Wreck Line System

Job description

RiseMe is seeking an entry-level Administrative/Field Support role to coordinate field activities via high-volume call handling and supervision of external calls. You will work with Operations, Safety, Sales and Sr.

Management to track personnel and equipment status after training, with supervision and focus on accuracy. The role requires a high school diploma, 1–2 years related experience or equivalent, and strong computer and communication skills in a fast-paced environment.