Care Coordinator Supervisor (Hybrid Setup)

UniversaCare Inc.; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

UniversaCare Inc. is seeking a Care Coordinator Team Lead in New York to supervise scheduling staff, support care coordinators, and partner with operations leadership.

You will oversee caregiver scheduling, client coordination, and staffing coverage while ensuring high-quality service delivery. Ideal candidates bring 2+ years in home care coordination, strong Excel skills, and experience with HHA Exchange or AxisCare.

Qualifications

• Minimum of 2 years experience in home care coordination, scheduling, or healthcare operations.
• Leadership or supervisory experience preferred.
• Experience with HHA Exchange and/or AxisCare required or strongly preferred.
• Strong Excel skills for reporting and data organization.
• Excellent communication and multitasking abilities.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Oversee caregiver scheduling, shift coverage, and case coordination.
• Monitor open shifts, urgent staffing needs, and staff productivity.
• Coordinate with Recruitment and HR on staffing requirements.
• Ensure timely communication with caregivers, clients and families.
• Participate in weekend on-call rotation to address urgent staffing, caregiver, and client concerns as needed.
• Generate reports and analyze staffing or scheduling trends using Excel.

Skills

Leadership

Scheduling

Team oversight

Excel reporting

Communication

Bilingual English/Spanish

Tools

HHA Exchange

AxisCare

Excel

Job description

Position Overview

The Care Coordinator Team Lead is responsible for supporting the daily operations of the Care Coordination department by assisting with scheduling oversight, caregiver support, client coordination, and team supervision. This role acts as a secondary lead within the department and works closely with upper management to help ensure operational efficiency, proper staffing coverage, and high-quality service delivery.

The ideal candidate is organized, proactive, detail-oriented, and experienced in home care coordination and scheduling operations. Experience with HHA Exchange, AxisCare, and advanced Excel functions is highly preferred.

This position directly reports to the COO and collaborates closely with department leadership and operations management.

Key Responsibilities

Team Support & Oversight

• Assist in supervising and supporting Care Coordinators and scheduling staff
• Help monitor team productivity, attendance, and daily workflow
• Provide guidance and support for escalated scheduling and staffing concerns
• Assist with onboarding and training of new coordinators
• Promote accountability, teamwork, and operational efficiency within the department

Care Coordination & Scheduling

• Oversee caregiver scheduling, shift coverage, and case coordination
• Monitor open shifts and assist with urgent staffing needs
• Coordinate with Recruitment and HR teams regarding staffing requirements
• Ensure timely communication with caregivers, clients, and families
• Support continuity of care and service quality standards
• Participate in weekend on-call rotation to address urgent staffing, caregiver, and client concerns as needed

Systems & Administrative Support

• Utilize HHA Exchange and AxisCare systems for scheduling, tracking, and reporting
• Maintain accurate documentation and operational records
• Generate reports and analyze staffing or scheduling trends using Excel
• Assist leadership with operational tracking and performance reporting
• Ensure compliance with company policies and home care regulations

Client & Caregiver Relations

• Assist in resolving client and caregiver concerns in a professional and timely manner
• Maintain positive working relationships with field staff and clients
• Support caregiver retention and engagement initiatives
• Ensure excellent customer service standards are maintained

Qualifications

• Minimum of 2 years experience in home care coordination, scheduling, or healthcare operations
• Prior leadership, supervisory, or team lead experience preferred
• Experience using HHA Exchange and/or AxisCare required or strongly preferred
• Strong Excel skills including reporting, tracking, and data organization
• Excellent communication, organizational, and multitasking skills
• Ability to work in a fast-paced and high-volume environment
• Strong problem-solving and decision-making abilities
• Knowledge of home care operations and compliance standards is an advantage
• Bilingual in English and Spanish is a plus

Join UniversaCare and be part of a team that values compassion, teamwork, and excellence in care.