Home Care Coordinator

The Caring Connections; Village of Airmont (NY); On-site; USD 28,929 - 34,440; Full time

Job summary

The Caring Connections is seeking a Home Care Coordinator to ensure patients receive comprehensive care across their healthcare journey. The role involves coordinating care activities, managing medical records, and facilitating clear communication between patients and healthcare providers.

Ideal candidates bring experience in a home care office setting, familiarity with medical terminology, strong organizational and interpersonal skills, and proficiency with office software and HHA Exchange.

Qualifications

• Experience in a home care agency office setting is preferred.
• Familiarity with medical terminology is essential for effective communication.
• Strong organizational skills with the ability to manage multiple tasks.
• Excellent interpersonal skills to interact with patients, aides, and team members.
• Proficient in using office software and HHA Exchange systems.
• Ability to work independently as well as as part of a collaborative team.
• Attention to detail for maintaining accurate schedules and records.
• Creole or Spanish speaking is a plus.

Responsibilities

• Coordinate home care services for patients ensuring services for all clients are stabilized with aides that will provide care on a daily/ weekly basis.
• Maintain accurate and up-to-date client schedules and service hours for all patients.
• Assign home health aides to open assignments, ensuring all clients have caregivers assigned daily.
• Immediately respond to and resolve staffing related issues as they arrive.
• Communicate effectively with patients regarding services, requests for changes in care services, or to provide updates on their services as needed, and follow up as required.
• Collaborate with multidisciplinary teams to ensure comprehensive patient care.
• Handle incoming calls and inquiries with professionalism and empathy.
• Verify attendance on EVV (HHA Exchange) for caregivers who fail to punch in for shifts.

Skills

Home care office experience

Medical terminology

Organizational skills

Interpersonal skills

Office software

EVV awareness

Bilingual (Spanish/Creole) bonus

Tools

HHA Exchange

Job description

Job Summary

The Home Care Coordinator plays a vital role in ensuring that patients receive comprehensive and effective care throughout their healthcare journey. This position involves coordinating patient care activities, managing medical records, and facilitating communication between patients and healthcare providers. The ideal candidate will possess strong organizational skills, a solid understanding of medical terminology, and experience in a home health care agency office setting.

Pay: $21.00 - $25.00 per hour

Responsibilities

• Coordinate home care services for patients ensuring services for all clients are stabilized with aides that will provide care on a daily/ weekly basis (Requires ability to work well under pressure and effectively understand how to identify and utilize available caregivers to cover open shifts)
• Maintain accurate and up-to-date client schedules and service hours for all patients
• Assisgn home health aides to open assignments, ensuring all clients have caregivers assigned on a daily basis
• Immediately respond to and resolve staffing related issues as they arrive
• Communicate effectively with patients regarding their services, requests for changes in care services, or to provide updates on their services as needed, as well as all necessary follow-up actions.
• Collaborate with multidisciplinary teams to ensure comprehensive patient care.
• Handle incoming calls and inquiries with professionalism and empathy.
• Verify attendance on HHA Exchange throughout the day for all caregivers that fail to punch in for their shifts (EVV).

Qualifications

• Previous experience in a home care agency office setting is preferred.
• Familiarity with medical terminology is essential for effective communication within the home care environment.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent interpersonal skills to interact positively with patients, home health aides and team members.
• Proficient in using office software and HHA Exchange systems.
• Ability work independently as well as part of a collaborative team.
• Attention to detail is crucial for maintaining accurate patient schedules and records.
• Creole or Spanish speaking is a plus.

This position offers an opportunity to make a meaningful impact on patient care while working in a dynamic office environment.