Bilingual Service BDC Guest Relations Specialist

US Lawns; New Rochelle (NY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Hyundai New Rochelle in New Rochelle, NY is seeking a Service BDC Guest Relations representative to guide customers through their service experience with care and confidence.

You will make outbound calls, schedule appointments, and maintain accurate CRM records, collaborating with service staff to deliver outstanding customer service. Spanish bilinguals encouraged; base pay plus commission with growth opportunities.

Qualifications

• Dependable, self-motivated with a collaborative mindset.
• Strong communication and organizational skills with a warm, people-first approach.
• A genuine listener who brings empathy to conversations.
• Comfortable in fast-paced environments while keeping service quality.
• At least one year of customer service or telephone support experience.
• Friendly, approachable and team-oriented.
• Open to feedback and growth.
• Familiarity with DMS.
• Technically confident and multitasking-ready.

Responsibilities

• Make outbound calls to service customers and schedule appointments.
• Serve as the first contact for service guests and respond to inquiries.
• Proactively follow up on upcoming needs or overdue appointments.
• Maintain detailed records in the CRM for seamless communication.
• Collaborate with teammates, service advisors, and management.
• Participate in team improvement sessions to drive efficiency.

Skills

Customer service

Telephone support

CRM

DMS

Bilingual Spanish (plus)

Team collaboration

Tools

CRM system

DMS

Job description

Empire Hyundai New Rochelle in New Rochelle, NY is seeking a Service BDC Guest Relations representative to guide customers through their service experience with care and confidence.

You will make outbound calls, schedule appointments, and maintain accurate CRM records, collaborating with service staff to deliver outstanding customer service. Spanish bilinguals encouraged; base pay plus commission with growth opportunities.