Automotive Service BDC Hyundai

US Lawns; New Rochelle (NY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Hyundai New Rochelle in New Rochelle, NY is seeking a Service BDC Guest Relations representative to guide customers through their service experience with care and confidence.

You will make outbound calls, schedule appointments, and maintain accurate CRM records, collaborating with service staff to deliver outstanding customer service. Spanish bilinguals encouraged; base pay plus commission with growth opportunities.

Qualifications

• Dependable, self-motivated with a collaborative mindset.
• Strong communication and organizational skills with a warm, people-first approach.
• A genuine listener who brings empathy to conversations.
• Comfortable in fast-paced environments while keeping service quality.
• At least one year of customer service or telephone support experience.
• Friendly, approachable and team-oriented.
• Open to feedback and growth.
• Familiarity with DMS.
• Technically confident and multitasking-ready.

Responsibilities

• Make outbound calls to service customers and schedule appointments.
• Serve as the first contact for service guests and respond to inquiries.
• Proactively follow up on upcoming needs or overdue appointments.
• Maintain detailed records in the CRM for seamless communication.
• Collaborate with teammates, service advisors, and management.
• Participate in team improvement sessions to drive efficiency.

Skills

Customer service

Telephone support

CRM

DMS

Bilingual Spanish (plus)

Team collaboration

Tools

CRM system

DMS

Job description

Job Description

Service BDC Guest Relations – Hyundai New Rochelle

Join the heartbeat of our Service Department as a Guest Relations Representative—where every conversation counts. You’ll be the upbeat, trusted voice guiding customers through their automotive service experience with care, clarity, and confidence. Your talent for making people feel heard and valued will set the tone for a service journey that exceeds expectations.

We offer a competitive base salary plus commission, giving you the opportunity to turn performance into earning power. Bring your drive—we’ll fuel your success.

Key Responsibilities

• Make outbound calls to service customers, provide clear and helpful communication, and schedule appointments to bring customers into the dealership for their service needs.
• Serve as the first point of contact for service guests, responding to inquiries and confidently scheduling appointments that keep our team running smoothly.
• Proactively follow up with customers regarding upcoming service needs or overdue appointments—ensuring no one slips through the cracks.
• Keep detailed, accurate records within our CRM system to support seamless communication and track customer interactions.
• Collaborate closely with teammates, service advisors, and dealership management—building strong working relationships that elevate the service experience.
• Participate in team improvement sessions to share ideas, refine processes, and drive efficiency across the board

Qualifications

• Dependable, self-motivated, and ready to contribute with a thoughtful, collaborative mindset.
• Strong communication and organizational skills, paired with a warm, people-first approach to every interaction.
• A genuine listener who brings empathy and understanding to customer conversations.
• Comfortable navigating fast-paced environments with focus and grace, always keeping service quality at the forefront.
• At least one year of experience in customer service or telephone support, you know how to handle real-world conversations with ease.
• Friendly, approachable, and someone who fosters a positive, team-oriented atmosphere.
• Open to feedback and committed to ongoing growth, you see every experience as an opportunity to improve.
• Familiarity with DMS
• Technically confident and multitasking-ready, you stay organized even when things get busy.

Bilingual proficiency in Spanish is a plus—enabling stronger communication and support for our diverse customer base.

The responsibilities outlined above represent core duties but are not limited to additional tasks assigned by a supervisor. In a retail automotive dealership, customer satisfaction is our highest priority—come grow with us!

Equal Opportunity Employer We are committed to fostering an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Empire Hyundai New Rochelle 125 E Main St, New Rochelle, NY 10801

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within