Service BDC Guest Relations Specialist

Empire Automotive Group; New Rochelle (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Hyundai New Rochelle is seeking a friendly Guest Relations Representative to guide customers through their service experience. You will be the upbeat, trusted voice handling inquiries, scheduling service appointments, and ensuring every guest feels heard.

In a busy dealership, you’ll track interactions in our CRM, follow up on upcoming service needs, and work with service advisors to keep operations smooth. Bilingual Spanish is a plus; strong communication and teamwork are essential.

Qualifications

• At least 1 year of experience in customer service or telephone support.
• Clear and empathetic communication with customers.
• Comfortable in a fast-paced dealership environment.
• Bilingual Spanish is a plus.

Responsibilities

• Make outbound calls to service customers and schedule appointments.
• Serve as the first point of contact for service guests and answer inquiries.
• Proactively follow up on upcoming service needs or overdue appointments.
• Keep detailed records in the CRM system.
• Collaborate with service advisors and management to improve service delivery.
• Participate in team improvement sessions to boost efficiency.

Skills

Customer service

Communication

Organization

Empathy

Active listening

DMS familiarity

Multitasking

Spanish (bonus)

Tools

DMS

Job description

Empire Hyundai New Rochelle is seeking a friendly Guest Relations Representative to guide customers through their service experience. You will be the upbeat, trusted voice handling inquiries, scheduling service appointments, and ensuring every guest feels heard.

In a busy dealership, you’ll track interactions in our CRM, follow up on upcoming service needs, and work with service advisors to keep operations smooth. Bilingual Spanish is a plus; strong communication and teamwork are essential.