Bilingual Service Advisor - Customer-Centric Auto Shop

Chimney Rock Car Care; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance (we pay 50% of employee plan)

401(k) with company match

Dental and vision insurance

Paid time off + 6 paid holidays

Monday-Friday schedule (no weekends)

Team lunch every Friday during staff meetings

Job summary

Chimney Rock Car Care in Houston is hiring a Bilingual Service Advisor to guide customers through the repair process and effectively communicate between customers and technicians. This role demands strong interpersonal skills and automotive experience, offering competitive pay along with health insurance, 401(k) matching, and paid time off. Join a supportive, high-performing team prioritizing customer experience and continuous improvement in a vibrant Houston location.

Qualifications

• Fluent in both Spanish and English is required.
• Experience as an Automotive Service Advisor is essential.
• Ability to communicate effectively with customers and technicians.

Responsibilities

• Guide customers through the repair process from start to finish.
• Communicate concerns between customers and technicians.
• Present estimates with confidence and clarity.
• Follow up on declined work and missed opportunities.
• Schedule appointments and manage shop workflow.

Skills

Fluent in Spanish and English

Automotive Service Advisor experience

Strong communication and sales confidence

Organized, detail-oriented, and efficient

Positive attitude and team-first mindset

Job description

Chimney Rock Car Care in Houston is hiring a Bilingual Service Advisor to guide customers through the repair process and effectively communicate between customers and technicians. This role demands strong interpersonal skills and automotive experience, offering competitive pay along with health insurance, 401(k) matching, and paid time off. Join a supportive, high-performing team prioritizing customer experience and continuous improvement in a vibrant Houston location.