Customer Experience Specialist (Bilingual)

Fix Auto Houston; Houston (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Performance bonus

Paid time off

Stable schedule

Job summary

Fix Auto Houston is looking for a customer experience representative in Houston, Texas. The ideal candidate will have over 2 years of experience in a customer-facing role, with outstanding communication skills and a positive attitude. Responsibilities include managing inbound calls, updates during repairs, and maintaining customer interactions. Salary ranges from $18 to $22 per hour, depending on experience, with additional performance bonuses and paid time off offered.

Qualifications

• 2+ years in a customer-facing role such as hospitality, retail, or medical front office.
• Positive, high-energy, team-first attitude.
• Ability to follow systems effectively.

Responsibilities

• Answer inbound calls and convert them into booked estimate appointments.
• Follow up with leads that don’t book on first contact.
• Keep customers updated throughout their repair.
• Manage customer notes and follow-up schedules.

Skills

Strong phone presence

Written communication

Organized and self-motivated

Tech-savvy

Bilingual (English/Spanish)

Tools

CRM/texting platforms

Job description

Fix Auto Houston is looking for a customer experience representative in Houston, Texas. The ideal candidate will have over 2 years of experience in a customer-facing role, with outstanding communication skills and a positive attitude. Responsibilities include managing inbound calls, updates during repairs, and maintaining customer interactions. Salary ranges from $18 to $22 per hour, depending on experience, with additional performance bonuses and paid time off offered.