Service Advisor

Chimney Rock Car Care; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance (we pay 50% of employee plan)

401(k) with company match

Dental and vision insurance

Paid time off + 6 paid holidays

Monday-Friday schedule (no weekends)

Team lunch every Friday during staff meetings

Job summary

Chimney Rock Car Care in Houston is hiring a Bilingual Service Advisor to guide customers through the repair process and effectively communicate between customers and technicians. This role demands strong interpersonal skills and automotive experience, offering competitive pay along with health insurance, 401(k) matching, and paid time off. Join a supportive, high-performing team prioritizing customer experience and continuous improvement in a vibrant Houston location.

Qualifications

• Fluent in both Spanish and English is required.
• Experience as an Automotive Service Advisor is essential.
• Ability to communicate effectively with customers and technicians.

Responsibilities

• Guide customers through the repair process from start to finish.
• Communicate concerns between customers and technicians.
• Present estimates with confidence and clarity.
• Follow up on declined work and missed opportunities.
• Schedule appointments and manage shop workflow.

Skills

Fluent in Spanish and English

Automotive Service Advisor experience

Strong communication and sales confidence

Organized, detail-oriented, and efficient

Positive attitude and team-first mindset

Job description

Service Advisor (Bilingual - English/Spanish) - High-Performing Shop in Houston

Chimney Rock Car Care is growing, and we’re looking for a professional, customer-focused Service Advisor who is fluent in both English and Spanish to join our team.

We are not a typical repair shop. We prioritize honesty, transparency, and a high-level customer experience, and we’re looking for someone who can communicate clearly, build trust, and help our customers make confident decisions.

About Us

• Established, high-volume independent shop in Houston (Galleria area).
• 10-bay facility with an experienced, structured team.
• Digital Vehicle Inspections with photos & videos.
• Strong reputation with 700+ Google reviews.
• Focused on growth, accountability, and continuous improvement.

What You’ll Do

• Guide customers through the repair process from start to finish.
• Clearly communicate concerns between customers and technicians.
• Present estimates with confidence and clarity.
• Follow up on declined work and missed opportunities.
• Schedule appointments and manage shop workflow.
• Deliver a consistent, high-level customer experience.

What We’re Looking For

• Fluent in Spanish and English (required).
• Automotive Service Advisor experience (required).
• Strong communication and sales confidence.
• Organized, detail-oriented, and efficient.
• Positive attitude and team-first mindset.

What Makes You a Great Fit

• You educate customers - you don’t just quote prices.
• You follow up and close opportunities.
• You take ownership of your performance.
• You want to grow with a structured, improving shop.

Compensation & Benefits

• Competitive pay (base + performance bonuses).
• Health insurance (we pay 50% of employee plan).
• 401(k) with company match.
• Dental and vision insurance.
• Paid time off + 6 paid holidays.
• Monday-Friday schedule (no weekends).
• Team lunch every Friday during staff meetings.
• Ongoing training and development.

Location

Chimney Rock Car Care

Houston, TX (Galleria / Bellaire / River Oaks / Memorial / Meyerland)

If you’re bilingual, motivated, and want to be part of a shop that does things the right way - we want to talk to you.