Bilingual Serbian/Macedonian Customer Support Specialist

Triumph; Oak Brook (IL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k

Job summary

Triumph in Oak Brook, IL is seeking a Bilingual Customer Service Representative to be the friendly, knowledgeable contact ensuring funding requests are processed accurately and on time. If you thrive in a fast-paced environment, you’ll balance top-notch service with careful attention to detail.

You’ll review submissions, verify load details, resolve questions, and support clients with training and clear guidance, while collaborating with teammates to maintain strong client relationships.

Qualifications

• Associate or bachelor’s degree preferred (or four years of proven customer service experience).
• At least one year of customer service experience in a fast-paced setting.
• Freight, transportation, factoring, or logistics experience a plus.

Responsibilities

• Provide excellent customer service via phone, email, and written communication
• Review and correct funding submissions for accuracy
• Verify load details with debtors following risk management protocols
• Recommend invoice approvals, holds, or denials based on verification results
• Review accounts receivable reports and resolve disputes or open credits
• Guide clients through Triumph’s processes and systems with clear training and support
• Collaborate with team members to ensure smooth operations and strong client relationships
• Maintain confidentiality and handle client information with care

Skills

Customer service

Communication

Multitasking

Attention to detail

Bilingual Serbian/Macedonian orRussian

Education

Associate or Bachelor's degree

Tools

Microsoft Office

Google Suite

Job description

Triumph in Oak Brook, IL is seeking a Bilingual Customer Service Representative to be the friendly, knowledgeable contact ensuring funding requests are processed accurately and on time. If you thrive in a fast-paced environment, you’ll balance top-notch service with careful attention to detail.

You’ll review submissions, verify load details, resolve questions, and support clients with training and clear guidance, while collaborating with teammates to maintain strong client relationships.