Slovenian Client Consultant

speakit; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

Monthly performance bonuses

Comprehensive training

Multicultural work environment

Multicultural work environment

Job summary

A customer support firm is looking for Customer Support Specialists fluent in Slovenian to provide exceptional support and improve customer satisfaction. This remote role requires strong communication and project management skills. The company offers a competitive salary, performance bonuses, and comprehensive training. If you thrive in a dynamic environment and are passionate about customer service, this opportunity could be a great fit for you.

Qualifications

• Native proficiency in Slovenian.
• Advanced English communication skills.
• Experience in customer service and issue resolution.

Responsibilities

• Provide exceptional customer support and resolutions.
• Outreach to improve customer outcomes and satisfaction.
• Collaborate cross-functionally to advocate for customers.
• Upsell/cross-sell services to increase customer value.
• Collaborate cross-functionally to advocate for the voice of the customer.
• Build partnerships and manage relationships to resolve customer issues.

Skills

Fluent Slovenian

Advanced English (B2)

Customer service

Project management

Communication skills

Job description

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

Are you passionate about delivering exceptional customer service? We're seeking Customer Support Specialists to provide top-tier support and resolutions to our valued customers. As our company continues to grow, we’re looking for dedicated professionals who can enhance customer loyalty and foster long-term customer relationships.

If you thrive in a dynamic environment and are committed to creating positive customer experiences, we’d love to hear from you!

• Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
• Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
• Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
• Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
• Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
• Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.

• Native proficiency in Slovenian
• Advanced (B2) level in English (oral and written)
• Outstanding communication and presentation abilities
• Experience managing customer expectations and de-escalating tense scenarios
• Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
• Ability to work in a team environment

• Work from home
• Competitive salary package
• Monthly performance bonuses
• Comprehensive training by certified instructors
• Multicultural work environment